In order to ensure a seamless and efficient experience for our valued customers, we have put together a cancellation policy that outlines the guidelines and procedures for canceling bookings or services made through our website. We understand that circumstances can change, and we aim to provide flexibility while also maintaining fairness to both parties involved.
1. Cancellation Timeframe:
Customers allowed to cancel their orders within 3 days of booking without incurring any charges.
2. Charges for Late Cancellations:
If a customer cancels their booking after the specified timeframe has passed, they may be subject to charges or fees as outlined in our policy. These charges are necessary as they cover any costs incurred by us due to the late cancellation, such as lost revenue or expenses related to rescheduling.
3. Refunds:
Depending on the specific circumstances of the, refunds may be offered in accordance with our refund policy. It is important for customers to review this policy prior to making any cancellations in order to fully understand what refund options may be available.
4. Communication:
It is essential that customers notify us of any cancellations as soon as possible so that we can take appropriate action and assist them accordingly. We recommend using the designated communication channels provided on our website for prompt responses and efficient processing of cancellations.
5. Exceptions:
In certain cases, exceptions may be made based on extenuating circumstances beyond the customer’s control. These exceptions are assessed on a case-by-case basis at our discretion, taking into account factors such as emergencies, natural disasters, or other unforeseen events.
By accepting these terms and conditions during the booking process, customers acknowledge their understanding of this cancellation policy and agree to abide by its guidelines.
We believe that having a clear cancellation not only protects both parties involved but also promotes transparency and trust between us and our valued customers.
